Privacy Policy
Last updated: 13 August 2026
Private Pest Control (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit http://privatepestcontrol.com.au, submit an enquiry, request a quote, or engage us to provide pest control services.
1. Who we are
Private Pest Control operates the website http://privatepestcontrol.com.au and provides pest control services.
Business name: Private Pest Control
ABN: [INSERT ABN]
Email: [INSERT PRIVACY/CONTACT EMAIL]
Phone: [INSERT PHONE NUMBER]
Business address: [INSERT BUSINESS ADDRESS]
2. Personal information we collect
When you contact us or request a quote, we may collect personal information including:
- your name;
- email address;
- telephone or mobile number;
- residential or property address;
- details about the pest problem or services you are requesting;
- information you provide about the property that is relevant to preparing a quote or carrying out pest control services;
- appointment and service details;
- correspondence and communications between you and us; and
- information you provide through our website, contact forms, email, telephone or other communication channels.
We only seek to collect information that is reasonably necessary for us to respond to your enquiry, prepare a quote, arrange and provide our services, and manage our relationship with you.
3. How we collect personal information
We generally collect personal information directly from you.
For example, you may provide information when you:
- complete a quote or contact form on our website;
- call or email us;
- request a pest control quote;
- book an appointment;
- communicate with us about an existing or proposed service; or
- otherwise contact or engage with us.
We may also automatically collect limited technical information when you use our website, such as IP address, browser type, device information and website usage information. This may occur through website hosting, analytics, security or other website technologies.
4. Why we collect and use your information
We may collect, hold and use your personal information for purposes including:
- responding to enquiries;
- preparing and providing pest control quotes;
- contacting you about your enquiry or quote;
- arranging appointments and providing pest control services;
- confirming property details necessary to perform our services;
- communicating with you before, during and after a service;
- processing payments and maintaining business records;
- responding to complaints or requests;
- improving our website, services and customer experience;
- maintaining the security of our website and systems;
- complying with legal or regulatory obligations; and
- other purposes that you would reasonably expect in connection with our business.
We will not use your personal information for purposes unrelated to the reason it was collected unless permitted or required by law or you have otherwise consented where consent is required.
5. Providing your information
Providing personal information is generally voluntary. However, we may need certain information to provide a quote or deliver our services.
For example, your name and contact details may be required so that we can communicate with you, while your property address may be required to determine whether we can provide services at the property and to prepare an accurate quote.
If you do not provide information that is reasonably necessary for these purposes, we may be unable to provide a quote or service.
6. Disclosure of personal information
We may disclose your personal information where reasonably necessary to operate our business and provide our services.
Depending on the circumstances, this may include disclosure to:
- our employees and contractors;
- pest control technicians or service providers engaged to perform work;
- technology, website hosting, email, customer management or other service providers we use to operate our business;
- payment processors or financial institutions where relevant;
- professional advisers, such as accountants, insurers or legal advisers;
- government authorities, regulators or law enforcement where required or authorised by law; and
- other parties where you have requested or authorised us to do so.
We do not sell your personal information to third parties.
We will take reasonable steps to ensure that information disclosed to service providers is handled appropriately and only used for legitimate business purposes.
7. Overseas disclosure
Some of the technology and service providers we use to operate our website or business may store or process information outside Australia.
For example, website hosting, email, cloud storage, analytics, customer management and other software providers may operate infrastructure overseas.
[INSERT DETAILS OF ANY OVERSEAS PROVIDERS/COUNTRIES IF APPLICABLE.]
Where applicable Australian privacy laws apply to us, we will take reasonable steps to comply with the requirements relating to overseas disclosure of personal information.
8. Website security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the circumstances, security measures may include access controls, passwords, secure systems, website security measures, restricted access to customer information and appropriate procedures for handling personal information.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You provide information to us at your own risk.
9. How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and financial records, resolving disputes and complying with legal obligations.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.
[INSERT YOUR SPECIFIC RETENTION PERIOD OR INTERNAL RETENTION POLICY IF YOU HAVE ONE.]
10. Access to your personal information
You may contact us to request access to personal information we hold about you.
We will consider and respond to reasonable requests for access in accordance with applicable privacy laws.
In some circumstances, we may be unable to provide access to particular information, including where an exception or legal restriction applies. If this occurs, we will explain the reason where we are permitted to do so.
11. Correction of personal information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us and ask us to correct it.
We will consider reasonable requests for correction and update our records where appropriate.
12. Privacy complaints
If you believe we have mishandled your personal information or breached an applicable privacy obligation, please contact us using the details below.
Privacy contact: [INSERT NAME OR PRIVACY CONTACT]
Email: [INSERT EMAIL]
Phone: [INSERT PHONE NUMBER]
Please provide enough information for us to understand your concern, including relevant dates and details where possible.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, and the Privacy Act 1988 applies to our handling of your information, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
13. Direct marketing
If we send you marketing communications, you may ask us to stop sending them at any time.
Where applicable, we will provide a simple way to opt out of receiving direct marketing communications.
You can also contact us directly to request that we stop sending marketing communications.
14. Cookies and website analytics
Our website may use cookies or similar technologies to help the website function, understand website usage, improve our services and, where applicable, measure advertising or marketing effectiveness.
Third-party services used by our website may also use cookies or similar technologies in accordance with their own privacy policies.
You can generally control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of the website.
15. Third-party websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
The latest version will be published on our website with the updated date shown at the top of this policy.
17. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
Private Pest Control
Website: http://privatepestcontrol.com.au
Email: admin @ privatepestcontrol.com.au
Phone: 1300 887378
Address: 6 Boneyards Ave, Torquay 3228